Frequently asked questions to help you understand everything you need about Calmos. If you have doubs about something not listed here, please feel free to contact us. We are always happy to help.
Yes, you can change your payment method if you want. To do so, just access as a client and go to 'Edit account details'.
You will see a form there, which has an option named 'Payment methods'. Just select the payment method you want to use there and save the changes.
No, we do not have any kind of refund policy but yo do however, can cancel your service or services at any time.
Yes, here at Calmos we are here for you 24/7 no matter what. You will be able to find SysAdmins no matter the time or date, if you need help just open a ticket and you will get a response in no time.
No, all our plans come with free 24x7 Tech Support. However you will have to have in mind that, that support covers only plataform issues, it does not cover development issues. We will however help you with specific issues if we can.
The time it takes for issues to be resolved will depend on the issue itself. We will respond and start investigating immediately, as soon as you open the ticket, but some issues are resolved in a minute while others can take more time than that. However, we will keep you updated in our findings every few hours.